The second step is to enable categories in your pst file. Go back to your Account settings and use the Set as Default button on the Email and Data Files tab for your POP3 mail and pst file respectively.Ĭlick Close to come out of the account settings. You need to make sure that your POP3 email account and the pst file are both set as the defaults in Outlook. A pst file is the type of data file that Outlook uses to store data. Setting up the POP3 account in Outlook will automatically create a pst file which is also necessary if you want to use categories. If you are not using Gmail, then your email service should provide the equivalent information. Please see this page for all the necessary documentation if you are using Gmail. You will need to set up Outlook to receive Gmail using POP3 as well. IMAP and POP3 are just different protocols, both of which allow Outlook and other email clients to access emails on an Internet server. First thing I had to do was enable POP3 in Gmail. I fixed this problem when syncing my Gmail account in Outlook, but the fix should work for any email service. If your type of account is IMAP, then this is your issue (see below). ![]() Plus Get 30% off any Purchase in the Simple Sheets Catalogue! ![]() ![]() In the Info section of the Backstage View, click the Account Setting button as shown below. To find out if you are using an IMAP account, click the File Tab on the Ribbon. If you are using an IMAP account in Outlook you will find that categories are not supported in Outlook 2013.
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